Frequently asked questions
Everything you need to know before subscribing to DownitX.
What is DownitX?
DownitX is a SaaS for creators and agencies who need to bulk-download YouTube and TikTok videos, generate short highlight clips with captions, and manage everything from one dashboard at downitx.com.
Why use DownitX instead of Opus Clip or manual scripts?
Manual yt-dlp scripts do not scale. Opus Clip charges per minute. DownitX gives bulk downloads, smart clips, and a job dashboard — flat monthly pricing with BYOA AI subtitles.
How does the free Starter plan work?
Register free — no card. You get **15 downloads/mo**, 1 channel, 720p, and access to Studio, BYOA subtitles, and trends preview. Enough to validate the full workflow.
How does the Pro trial work?
On Pricing, start a **7-day Pro trial** with a card via Stripe. You get 40 downloads, 1080p, and 2 channels during trial. Cancel before day 7 and you won't be charged. After trial, Pro is €9/mo with 400 downloads/mo fair use.
How does pricing work?
Starter free · Pro €9/mo (400 downloads/mo) · All-in-One €14/mo (800 downloads/mo). Lifetime from €79 when slots are open. AI subtitles use your OpenRouter key (BYOA).
What is your guarantee?
We guarantee the core creator workflow: channel sync, queued downloads, and clip export. Platform failures are fixed within 48 hours or credited. See our Refund Policy for billing details.
Is DownitX legal to use?
You are responsible for having rights to download and repurpose content. DownitX is a tool for creators who own or license the material they process. See our Acceptable Use Policy.
Do you store my videos?
Files are stored on your dedicated cloud volume while you use the service. Clear downloads from the Jobs tab anytime.
How do I cancel or get a refund?
Cancel anytime via the Stripe billing portal on Pricing or Settings. First-time purchases may qualify for our 14-day satisfaction guarantee — see the Refund Policy.
How do I contact support?
Email support@downitx.com or visit our Contact page. We typically respond within 1–2 business days.
Still have questions? Contact support or read our Refund Policy.